Terms of service

As of: August 2026

1. Scope

These General Terms and Conditions (“GTC”) apply to all orders and purchases made through the EVZ online Fan Shop (“Fan Shop”).
The contractual partner for the purchase of goods through the Fan Shop is:

EVZ Sport AG
Weststrasse 11
PO Box
CH-6303 Zug
Phone: +41 41 725 31 00
Email: shop@evz.ch

These GTC apply exclusively to the purchase of fan merchandise, clothing, jerseys and other products offered in the Fan Shop. Additional or different terms may apply to tickets, events, catering services, separately purchased vouchers or other EVZ offers.
By completing an order, customers accept the version of these GTC applicable at the time of the order.

 

2. Offer and Conclusion of Contract

The presentation of products in the Fan Shop does not constitute a legally binding offer. It serves as an invitation for customers to place an order.
Before completing the order, the entered data and selected products can be reviewed and corrected. By clicking the final order button, customers place a binding order for the products contained in the shopping cart.
After receipt of the order, an order confirmation is automatically sent by email. The purchase contract is concluded when this order confirmation is sent.
EVZ Sport AG is entitled to reject or cancel orders, in particular in the event of unavailable goods, obvious price or product errors, failed payment or a justified suspicion of misuse. Payments already made will be refunded in such cases.

 

3. Products and Product Descriptions

EVZ Sport AG endeavours to present and describe products, colours, materials, dimensions and other characteristics as accurately as possible.
Product images may differ slightly from the delivered product due to different screen settings, lighting conditions or production-related variations. Such minor and reasonable deviations do not constitute a defect.
EVZ Sport AG may change products, remove them from the range or replace them with other products at any time. The product information displayed at the time the order is completed is decisive for the order.

 

4. Personalized Jerseys and Custom-Made Products

Personalized jerseys and other individually manufactured products are produced according to the information provided by the customer.
Customers are responsible for ensuring that names, numbers, spellings, sizes and other personalization details are entered completely and correctly. The information must be carefully checked before completing the order.
Once the production order has been submitted, personalization details generally can no longer be changed or cancelled.
Individually manufactured or personalized products are excluded from voluntary returns or exchanges. Claims in the event of production defects, incorrect deliveries or other defects that are not attributable to incorrect information provided by the customer remain unaffected.

 

5. Prices and Shipping Costs

All prices stated in the Fan Shop are in Swiss francs and include the legally applicable value-added tax.
In addition to the product price, a flat-rate shipping fee of CHF 10.00 including VAT is charged per order (CHF 5.00 incl. VAT for envelope shipping).
Any different shipping costs or free-shipping promotions will be displayed before the order is completed.
The total price displayed in the Fan Shop at the time of the order is decisive.

 

6. Payment Methods

The following payment methods are available in the Fan Shop in particular:

• TWINT

• Visa

• Mastercard

• PostFinance

• EVZ vouchers from E-Guma

The selected payment method is generally charged immediately upon completion of the order.
Individual payment methods are processed through external payment service providers. EVZ Sport AG does not store complete credit card details.
If a payment cannot be successfully completed or subsequently cannot be processed, EVZ Sport AG is entitled to withhold or cancel the order.

 

7. EVZ Vouchers

Eligible EVZ vouchers may be used in whole or in part as a payment method in the Fan Shop. Processing is carried out through the e-guma voucher management system.
Vouchers can only be redeemed if they are valid, fully paid for and have not already been completely used or blocked. EVZ Sport AG may refuse to accept an invalid, unpaid, already redeemed or improperly used voucher.
The issuing company's voucher terms and conditions applicable at the time of purchase of the voucher, in particular those of EVZ Gastro AG, additionally apply to the issuance, payment, validity period, transferability, redemption, blocking and loss of a voucher.
If the order value exceeds the available voucher balance, the difference must be paid using another available payment method. Any remaining balance remains available for further purchases within the voucher's validity period.
Voucher balances are not paid out in cash and do not accrue interest. In the event of a refund, the portion paid with a voucher will generally be credited back as voucher balance or issued in the form of a replacement voucher. There is no entitlement to a cash payout in this case either.
Voucher numbers and codes must be kept secure like payment methods. EVZ Sport AG is generally not obliged to verify the authorization of the person redeeming the voucher.
To the extent that these GTC concern the purchase of products, they take precedence over the voucher terms and conditions. The properties and validity of the voucher itself are governed by the voucher terms and conditions of the issuing company.

 

8. Delivery Area

Deliveries from the Fan Shop are made exclusively to delivery addresses within Switzerland.
Deliveries abroad are excluded. Orders with a delivery address outside Switzerland may be rejected or cancelled.
Customers are responsible for providing the complete and correct delivery address. Additional costs arising from an incorrect or incomplete address may be charged to the customer.

 

9. Delivery Times

Stock items are generally shipped or delivered within three working days.
In the event of exceptionally high demand or around special events such as jersey launches, Christmas, sales promotions or changes to the product range, delivery times may be extended. The stated delivery times are generally estimates and not guaranteed dates unless expressly agreed otherwise.
Personalized jerseys and other products identified accordingly are manufactured individually to order. The expected delivery time is approximately two weeks.
Production or delivery-related delays will be communicated where possible.

 

10. Shipping by Different Manufacturers

Personalized jerseys are produced by Conte Sports or TFS TUNED FOR SPORTS AG and shipped directly to the delivery address specified in the order.
The shipping and delivery documents for such products may therefore be issued in the name of “Conte Sports” or “TFS TUNED FOR SPORTS AG”.
For an order containing only several stock items, partial delivery is generally not provided. The stock items are shipped together as soon as all items in the order are available.
If an order contains both stock items and a personalized jersey or another product shipped directly by the manufacturer, delivery will be split according to the manufacturer:

• Stock items are shipped by EVZ or its logistics partner.

• Personalized jerseys are shipped directly by Conte Sports or TFS TUNED FOR SPORTS AG.

The individual shipments may therefore arrive at different times. No additional shipping costs are charged for this production-related split, unless otherwise stated when the order is completed.

 

11. Product Availability and Delivery Obstacles

If an ordered product is unavailable or no longer available for delivery contrary to the availability displayed in the Fan Shop, EVZ Sport AG will inform the affected customer as soon as possible.
In this case, EVZ Sport AG may cancel the affected part of the order or the entire order. Payments already made for products that cannot be delivered will be refunded.
In the event of temporary unavailability, a later delivery, replacement product or refund may be agreed in consultation with the customer.

 

12. Transfer of Benefit and Risk

Benefit and risk relating to the ordered goods pass to the customer or a person designated by the customer who is authorized to receive the shipment upon delivery of the shipment.
If a shipment is returned to EVZ Sport AG or the manufacturer due to an incorrect delivery address, refusal to accept the shipment or failure to collect it in time, renewed delivery may be made conditional upon payment of the additional shipping costs incurred.

 

13. Returns and Exchanges

Swiss law does not provide for a general statutory right of withdrawal or return for ordinary online purchases.
EVZ Sport AG may voluntarily allow customers to return or exchange products in accordance with the return provisions published in the Fan Shop at the time of the order.
The deadlines, condition requirements, return addresses and procedures specified there must be observed for returns. Products must generally be unworn, unwashed, complete and, where possible, returned in their original packaging.
Personalized or individually manufactured products are excluded from voluntary returns or exchanges.
The costs and transport risk of a voluntary return are borne by the customer unless otherwise provided in the return provisions.
Statutory rights in the event of defective or incorrectly delivered products remain unaffected.

 

14. Inspection of Delivery and Defects

Customers are requested to check the delivery upon receipt for completeness, visible damage and conformity with the order.
Obvious defects, incorrect deliveries or missing items should be reported as soon as possible by email to shop@evz.ch. Hidden defects should also be reported as soon as possible after their discovery.
In the event of a justified complaint, EVZ Sport AG may, at its discretion and taking the circumstances into account, in particular:

• replace the defective product,

• remedy the defect,

• reasonably reduce the purchase price or

• refund the purchase price upon return of the product.

The limitation period for claims due to material defects in new products is two years from delivery. Mandatory statutory claims remain unaffected.
Excluded from liability for defects are, in particular, damage resulting from normal wear and tear, improper use, incorrect care, unauthorized modifications or failure to observe care and usage instructions.
Personalization errors resulting from information incorrectly provided by the customer do not constitute a defect for which EVZ Sport AG is responsible.

 

15. Refunds

Refunds are generally made using the payment method used for the order.
If an order was paid for using multiple payment methods, the refund may be divided according to the ratio originally used.
Amounts paid with a voucher are generally not refunded in cash, but are credited back to the voucher or refunded in the form of a replacement voucher.
The time until the credit becomes visible may depend on the respective payment service provider.

 

16. Liability

EVZ Sport AG is fully liable for damages caused intentionally or through gross negligence, as well as in cases where liability may not be excluded or limited by law.
To the extent permitted by law, liability for slight negligence as well as for indirect damages, consequential damages, lost profits or data loss is excluded.
EVZ Sport AG is not liable for delays or failures to perform that are beyond its reasonable control, in particular in cases of force majeure, natural events, official measures, strikes, failures of transport, communication or payment service providers, or delays by manufacturers and suppliers.
Mandatory provisions of product liability law remain unaffected.

 

17. Data Protection

Personal data is processed in connection with the use of the Fan Shop, customer accounts, orders, payments, deliveries, customer support and the handling of returns and complaints.
Further information on the nature, scope and purpose of data processing, the use of external service providers and the rights of data subjects is contained in the current EVZ Privacy Policy.
The use of personal data for marketing purposes is carried out in accordance with the Privacy Policy and the applicable statutory requirements. Customers may object to the use of their data for direct marketing at any time or withdraw corresponding consent.

 

18. Intellectual Property

All content of the Fan Shop, in particular trademarks, logos, product names, texts, images, graphics, videos and design elements, is legally protected.
Any use, reproduction, modification or distribution beyond private use is not permitted without the prior consent of the respective rights holder.

 

19. Amendments to the GTC

EVZ Sport AG may amend these GTC at any time. The version published in the Fan Shop at the time the order is completed shall apply to each order.
Amendments have no retroactive effect on orders that have already been completed.

 

20. Severability

If individual provisions of these GTC are or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The applicable statutory provisions shall replace the invalid provision.

 

21. Applicable Law and Jurisdiction

These GTC and the contracts concluded on the basis thereof are governed exclusively by Swiss law. The application of the United Nations Convention on Contracts for the International Sale of Goods (“Vienna Sales Convention” or CISG) is excluded.
For consumers, the legally prescribed places of jurisdiction apply.
For business customers and in all cases where a jurisdiction agreement is legally permissible, Zug, Switzerland, shall be the place of jurisdiction.