Return Period
Stock items can be returned within ten days of receipt of the goods.
The return must be registered through our returns portal before shipping. Returns submitted or shipped after the return period has expired can generally no longer be accepted.
Your statutory rights in the event of defective, damaged or incorrectly delivered items remain unaffected.
Registration via the Returns Portal
All returns must be registered through the returns portal before shipping. This also applies to damaged, defective or incorrectly delivered items.
After successful registration, you will receive the necessary information on the next steps and the return process.
Returns that have not been registered through the returns portal cannot be processed and may be returned at the sender's expense.
Reasons for Return
The following return reasons are available in the returns portal:
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Wrong size or item does not fit
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Item is not liked
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Item is damaged or defective
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Wrong item was delivered
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Quality does not meet expectations
Return Conditions
For an item to be returned, it must:
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be unworn, unused and in perfect condition,
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be complete and have all originally attached labels and tags,
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be returned in its original packaging, and
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include proof of purchase such as an invoice, delivery note or order confirmation, or the corresponding order number.
We reserve the right to reject returns or reasonably reduce the refund if an item shows signs of use, damage or missing components, or if the stated return conditions are not met.
Items Excluded from Returns
Personalized or individually manufactured products are excluded from voluntary returns and exchanges.
This includes, in particular, printed jerseys as well as items featuring an individual name, individual number or other personal customization.
In the event of production defects, incorrect deliveries or other defects that are not attributable to incorrect or incomplete personalization details, your statutory rights remain unaffected.
Return Shipping
Return shipping is carried out at the customer's own responsibility and expense.
Please ensure that the return shipment is:
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correctly addressed,
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sufficiently stamped, and
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securely packaged so that the items are not damaged during transport.
Insufficiently stamped shipments may be rejected and returned at the sender's expense.
We recommend sending the return with tracking. We cannot accept liability for the loss or damage of the return shipment during transport.
Return Address
ConSol AG
EVZ Returns
Ibelweg 18c
CH-6300 Zug
Switzerland
Inspection and Refund
Upon receipt, the return will be inspected. Once the return has been accepted, the refund will generally be issued using the payment method used for the order.
If the order was paid for in whole or in part with an E-Guma EVZ voucher, the corresponding amount will generally be credited again as voucher balance or in the form of a replacement voucher. Cash redemption of the voucher balance is not possible.
Depending on the payment method and the respective payment service provider, it may take several business days for the refund to appear.
In the case of a voluntary return, the original shipping costs will generally not be refunded. In the event of a full reversal of the transaction due to a justified complaint, statutory rights will be taken into account.