Privacy policy

1. General Privacy Policy
Protecting your personal data is of particular importance to EVZ. We process personal data exclusively in accordance with the applicable data protection regulations. This Privacy Policy explains which personal data is collected when using our websites, online shops and digital services and for what purposes such data is processed. By using these services, the user agrees to the collection and processing of personal data in accordance with this Privacy Policy.

2. Collection of Personal Data
We collect personal data when you voluntarily provide it to us as part of an order, when contacting us (e.g. via contact form or email), during registration or when opening a customer account. The data collected is specified in the respective input forms. We use the data you provide to process contracts, handle your enquiries and maintain the customer relationship. The data is stored in our systems and used exclusively for the purposes stated.

3. Purposes of Processing
EVZ processes personal data in particular to fulfil contractual obligations, provide its services and offers, and support customers. This includes, in particular, processing orders, deliveries, returns, payments, customer enquiries, ticketing and hospitality services, as well as managing customer accounts.

4. Use and Disclosure of Personal Data
Personal data is only disclosed to third parties to the extent necessary to fulfil a contract or provide a service. This includes, in particular, disclosure to shipping and logistics service providers, payment service providers, IT service providers or other partners required for contract processing or the provision of our services. Any disclosure beyond this will only take place if there is a legal obligation to do so or if you have expressly consented.

5. Advertising and Newsletters
EVZ may use personal data to maintain the customer relationship and for its own marketing and communication purposes. If you subscribe to our newsletter, we use the necessary data to regularly send you information about our teams, events, offers, promotions and products. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by contacting us.

6. Use of Cookies
Our website uses cookies to facilitate the use of our services, provide certain functions and improve the user experience. Cookies are small text files stored on your device. Some cookies are deleted when the browser session ends, while others remain stored on your device to recognize your browser during a subsequent visit. You can configure your browser to notify you when cookies are being set or to reject their use in whole or in part. Disabling cookies may mean that certain functions of our website are unavailable or only available to a limited extent.

7. Analytics and Tracking Tools
We use analytics and tracking technologies to continuously improve our digital services. These help us better understand how our website is used and optimize our content and services. Usage data may be transmitted to servers operated by service providers in Switzerland or abroad. Where possible, data is processed anonymously or pseudonymously. Information about the specific analytics and tracking tools used can be found in the respective cookie settings or supplementary privacy notices.

8. Social Media and Plug-ins
Our websites may contain links or functions from social networks and other third-party providers. Data may only be transmitted to the respective provider when such functions are actively used or corresponding content is clicked. The respective third party's own privacy policies apply to the processing of data by these providers. EVZ has no influence over data processing by external platforms.

9. Data Retention and Deletion
EVZ retains personal data only for as long as necessary for the respective processing purposes or as required by statutory retention periods. Once the respective periods have expired or the purpose of processing no longer applies, the data will be deleted or anonymized unless legal or contractual obligations prevent deletion.

10. Rights of Data Subjects
Under the applicable data protection legislation, you have the right to obtain information about the data stored about you. You also have the right to correct inaccurate data, restrict processing, delete your data and object to certain data processing activities, provided that no statutory retention obligations prevent this. Corresponding requests can be submitted to EVZ in writing. An appropriate proof of identity may be required for processing such requests.

Version
August 2026. EVZ reserves the right to amend this Privacy Policy at any time. The version published on the website at the relevant time shall apply.