FAQ

You can order conveniently through our online shop. Choose the product you want, add it to your cart and complete your purchase via the checkout process. Registration is not required.

You will find all information on the available payment options in the footer of our website under „Payment Options“.

Yes, once your order has been placed successfully you will automatically receive a confirmation email with your order number and a summary of the items ordered.

Yes, you can also order as a guest without creating a customer account. An account does, however, offer advantages such as an order overview, easier returns and exclusive offers.

Within Switzerland, shipping costs CHF 5.00 for smaller items sent in an envelope and CHF 10.00 for parcels. From an order value of CHF 100.00 we cover the shipping costs for you.

Items that are in stock are delivered within 3 working days. Personalized products (e.g. jerseys with name printing) take between 10-20 days.

Please note that delivery times may be longer before Christmas, during special events or due to high demand.

No, the EVZ online shop and the fan shop at the OYM HALL are two independent sales channels. Online orders are shipped exclusively by post – collection on site is not possible.

At the moment we only deliver within Switzerland and to Liechtenstein.

Yes. Through your user account you have access to your orders at any time and can conveniently track the current status of your order online.

Once your parcel has been dispatched you will receive a confirmation email with the message: Your order is on its way. Using the "View your order" button you will find the Post tracking number, which you can use to track your parcel at Post.ch.

Yes! For jerseys that are available in the configurator you can choose either the name of an official player or your own custom name with an individual number. Depending on the jersey model, personalization is applied using professional sublimation printing or high-quality patches.

Please note that personalized items are excluded from exchange.

The jerseys are printed in the official EVZ design using the EVZ font. The number must be between 1 and 99.
Special characters are not possible.

For the jerseys you will find a detailed size chart with chest and body measurements. If you are unsure, we recommend choosing one size larger.

Yes, we carry jerseys in various kids' and junior sizes. These can be personalized too. You will find the availability
in the respective product section.

You will find all information on returns at the very bottom of the website in the footer under "Returns“.

Return shipping costs are at your own expense. A direct exchange is not possible. Please simply reorder the item or the size you want. The regular shipping costs apply.

No, personalized products cannot be returned.

Use this text to answer questions in as much detail as possible for your customers.

In the EVZ online shop you will find our complete range of fan merchandise with jerseys, apparel and accessories. And the best part: our range keeps growing, so new highlights and fan articles are added regularly.

No, the online shop and the EVZ STORE are two independent sales channels with partly different ranges. Most products are available both online and in the fan shop. Individual items or exclusive products may, however, only be available in one of the two channels. We therefore recommend checking availability directly in the relevant sales channel.

These items are produced in limited quantities and are available exclusively. Once stock is sold out, the item will not be produced again. Ordering early is recommended!

At the moment we do not offer a gift-wrapping service, neither for online orders nor in the EVZ STORE.

You can reach us by email at shop@evz.ch.

The EVZ STORE is a separate sales channel and is located in the OYM HALL in Zug. You will find the current opening hours at the very bottom of this page.

Important: Questions about online orders cannot be handled at the EVZ STORE. Please contact our customer service via the contact form.